تقييم موثَّق
6/10 مقبول
Simone
٢٤ سبتمبر ٢٠٢٦
عناصر نالت الإعجاب: النظافة، وتسجيل الوصول، وجهة التواصل مع المنشأة
The hotel itself was clean, well-maintained, and the staff were friendly and helpful throughout our stay. The rooms were comfortable and housekeeping standards were good. However, there were several aspects that meant this hotel fell well short of what we would expect from a 4-star Spanish all-inclusive resort.
We booked all-inclusive, but the food was a major disappointment. The quality and variety were more in line with a 3-star hotel. There were no traditional cold Spanish meats available during our stay, which was surprising, and much of the hot food was served lukewarm or cold, even when arriving at the restaurant as soon as it opened. This happened consistently throughout the holiday.
The all-inclusive drinks package was also very limited. The cocktail menu offered only a small selection, and many drinks incurred an additional charge. In a 4-star all-inclusive hotel, I would not expect to pay extra simply because a drink contains non local branded spirits. The restrictions felt excessive compared with other Spanish 4-star resorts we have visited.
Another disappointing extra charge was the in-room safe. Charging guests for a basic security feature feels outdated and is not something I would expect at this standard of hotel.
Overall, while the hotel was clean and the staff were pleasant, the food, drinks package, additional charges, significantly detracted from the experience. In our opinion, this property is closer to a 3 to 3.5-star hotel rather 4-star standard.
أقام 5 ليالٍ في شهر سبتمبر عام 2026
