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"Staff"

"We've just had the most amazing stay at The Swan, with our two dogs. Our room was fantastic with everything provided both for us, and for our dogs. All the staff were extremely dog friendly and helpful, and couldn't have made us feel more welcome. We will definitely be back for another stay"

"Friendly staff and quick check-in. Delicious full english breakfast. Shower had black mould. Shower and sink slow to drain. Air conditioning worked well but very dusty."

"All good, except bathroom fan runs permanently, even when light turned off, mentioned this to staff and was informed this is the case in all rooms, a bit annoying, but not drastic, still clean and comfortable with friendly staff. Parking overnight is expensive however, but Egham isn't a massive town and you can probably find a side street fairly nearby for free."

"Overall a fine stay and what we expected from a Premier Inn. I think staff could deal with some retraining on how to deal with customer complaints. We didn't appreciate front desk staff knocking on our hotel door at 3am TWICE and waking up our jet lagged baby that we spent half an hour soothing. Super disappointing and left us feeling very uncomfortable."

"Great Hotel"

"This property backs onto the Thames River. Rooms facing the river are quiet. We enjoyed our stay. There are walking paths along both sides of the Thames. Sainsbury & other services close by, plus numerous restaurant choices. Hotel has a bar & restaurant, but we didn’t eat or drink there. Looked fine. Rooms were clean. No lift at this property. Staff very kindly assisted in bringing our heavier bags upstairs to our rooms. We managed to get them downstairs on our own. Property is close...

"Good location but very limited facilities"

"This is an old building been remodeling and all the amenities are below standard."

"If you do Not want to sleep it is the place to be. Every time someone showered it was as if it was in my room. There was some massive type of plumbing noise at anytime of the night it was terrible at 1 am or 4 am was it someone or something else I do not know. The ladies at the reception were very helpful and pleasant. The good thing is the location"

"very quite room in spite of being in the city of Windsor . A good pub across the street (30 seconds walk) , plenty of parking, good breakfast. Highly recommended"

"Nothing great about the property. It states secure parking, not secure and no spaces , we were eventually told to park in an electric recharging bay . Room smelt of stale food ."

"Love architecture"

"We were only in England for five days so I did not get the opportunity to enjoy the property as much as I had hoped, plus the weather was uncooperative. The staff and restaurant and rooms were lovely though. I have a local friend in chertsey who was able to drive us (me and my friend )to the nearby train station when we wanted to go into London. Otherwise it is a short Uber ride to get to Weybridge train station. The prices were very reasonable. Highly recommend."

"A fantastic stay with our dog with easy access to Virginia Water. The staff were excellent and super helpful."