"The room was large and comfortable. The beds were a bit worn for a 5 star hotel. We had an issue with a woman at the reception for giving us a hard time in getting the gift card owed for the Expedia reservation. She had a bad attitude and was almost making time to not provide the gift card owed."
"Hotel staff were great and helpful. The location of the hotel was close to everything and was able to walk everywhere easily. A perfect stay in Madrid."