Find all hotels by Independent in Macungie, PA from SAR 220

"This trip was one of the best experiences for me and my girlfriend, and overall everything was positive. Our stay coincided with a severe winter storm that caused power outages in parts of Allentown, including the hotel. The outage created major disruptions — key cards malfunctioned, heating systems failed, phones were down, and essential services stopped working. Despite the chaos and obvious pressure, the staff performed admirably. I would especially like to recognize the manager Ms. Kim , who demonstrated exceptional leadership and composure during a very stressful situation. As a surgeon accustomed to high-pressure environments when critical systems fail, I can say the situation was handled as well as it possibly could have been. For future emergencies, a temporary heating solution for lobby staff would make a meaningful difference, as they were assisting guests in the cold. Additionally, a small portable generator for minimal stairwell and exit lighting — or assigning staff to guide guests with flashlights — would further enhance safety. We are sincerely grateful to the manager and the entire team for their professionalism and dedication."

"Good"

"Very friendly staff and clean rooms! "

"Excellent breakfast quiet and comfortable beds"

"Excellent customer service"

"Customer service and overall stay. Always excellent! "

"Clean rooms. Friendly staff. "

"Nice clean big room. Perfect location for wind Creek as it's a 10-15 minute walk. And not paying wind Creek hotel room prices, where they're significantly smaller and reek of cigarettes. Much rather stay at candlewood and walk over"

"I had a great stay. The staff was very friendly and welcoming. The room was clean and very comfortable. "