"We couldn't even check in: the automated system found our booking but said "Sorry your room isn't available". But we'd already paid + booked and gotten confirmation. It was about 10pm, and there was nobody at the property to talk to. Luckily a neighbor walking past knew the owner's phone number, and called him. He answered and was very friendly but said he wasn't nearby, and gave us the phone number of someone named "Jacqueline" who was supposed to be nearby and could help... but nobody answer...

"We stayed here overnight on our way to another city. The place was basic but very clean, the staff working the reception was exceptionally helpful. We loved the hospitality."

"Nice place to stay in Biel/Bienne. Clean facility, nice personal, and nice rooms."

"Großer Parkplatz; freundliches Personal; komfortables Zimmer"

"Top douche! Verder een raar hotel, gekke sfeer en geen personeel. De luiken zijn niet goed uit te zetten. Geen airco."

"De kamer was prima, wel iets verouderd. Prima bedden en airco op de kamer. Badkamer ook prima in orde."

"Very helpful staff at check in, Air conditioned in the heat of the summer. Lovely walk down the canal to the water and easy walking to shops and restaurants. We did not try the breakfast. Very clean and a good size room."

"Hôtel idéal pour les familles car les chambres familiales sont très grandes. Parking privé et gratuit. Petit-déjeuner buffet avec du choix"