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"Great hotel and satisfying hospitality."

"Waterpark was fun, good for littles. My 10 year old wanted more slides. Room was spacious. I had a terrible sleep but my kids slept fine. The air conditioner was really loud and the bed was really uncomfortable. Onsite food: Oasis Snackbar was good, Boston Pizza was not good. Breakfast buffet at Fields Bistro was ok, really basic food, staff were excellent"

"Room service was no where to be found. we stayed 5 days there and no one came to change the sheets or give us fresh towels. when we went to the front desk and asked for towels they acted like we were trying to steal the towels!! and then we were given 2 bath towels for 4 people only after we returned our wet dirty towels. it was weird. was NEVER told we had to pay extra for parking when we booked on expedia. they automatically took $90 from our $200 deposit to cover the parking fee. i disputed...

"Virtual reception is a joke. We were from a different country and were unable to open the email to tell us where and how to get in. For the price charged, a reception is not too much to ask. Even a phone number provided went to message bank and would not be answered until the next day."

"The room felt recently updated and clean, there was couple things that made it not perfect (non working bedside lamp and torn shower curtain) but overall for the price it was a good stay and the mini fridge with a fully separate freezer was great!"

"Very clean rooms. Front desk guy friendly Very simple breakfast... toast and coffee"

"Very bad experience"

"Customer service, no complaints. Room size and location to Niagara Falls very good. The room itself, while some normal wear and tear is acceptable, the room was dirty."

"It was a good stay for the price. The place is old. Breakfast is free, but it is very basic with limited options. However, the staff are friendly and very cooperative, and they do their best to make your stay as convenient as possible."

"They need to buy some new mattresses. The one I slept on was God awful. It was like an accordion. It had literally been through the ringer and then some pretty much broken."

"I hate to give a terrible review, but this is like a trashy place. Nothing like the pictures. I got my key. I looked at the room two drunk guys were arguing the room was disgusting. The bathroom was disgusting. They tried to offer me another room. It was still disgusting. I would not sleep on the bed. My daughter did not feel safe, so we actually went and got another hotel room. Hopefully I get my refund. But take it for me do not go. It’s disgusting."

"I get it that it’s cheap but can you at least try to pretend to care about proper clean bedding, toilet paper & daily prep cleaning…."

"The staff greeted me by name and welcomed me back. Irene and Kimberly amazing. Great job girls"

"Good hotel .clean room .we like"