"Had troubles checking in. Had to check in twice. We showed up early, the clerk was able to check us in but not give room keys since rooms were not ready. Came back later at night after the graduation events at SLO, only to find out my rooms were given away to other families. I had 2 rooms, one for the 80+ year old grandparents and the other for myself. Luckily my reservations were still there but now our rooms were too separated from one another. Glad that there were no emergencies, but if...

"Parking"

"The AC was not working and the hotel is run down There are mold in the shower I have to call housekeepers because the shower floor is dirty The room is so small and not updated the bed are old and the furnitures are old"

"Basic amenities, like iron, hair dryer, and even shampoo needs to be requested at the front desk."