8/10 Good
MICHAEL
Business traveler
23 Jum. I, 2024
Liked: Cleanliness, staff & service, amenities
The Thompson is an interesting hotel. Parts of it merit a 4-star rating (the excellent service and rooftop breakfast spot and pool) while others fall more into the 2-3 star range. Not a great neighborhood especially for families and I also encountered some interesting "characters" (use your imagination) in the lobby and by the club next door, and I feel like the lobby could use a facelift. The lobby bar isn't always attended (i waited 5 minutes to order a drink at 6:30PM and no one showed up) and when i ordered a sundae it arrived melted, too small for its price and without a spoon. With this said, I want to commend the Manager, David, who is absolutely fantastic and an expert in customer management. He helped me out of a tough situation and for this reason I will definitely return to the Thompson.
MICHAEL
Stayed 1 night in May 2024