"On arrival Monday 4.30pm, this is a really lovely property, clean & tidy, parking not a big issue, quiet street, but the property was freezing cold, heating thermostat set at OFF, boiler was on. Boiler water very low topped up nothing. Hottub cold was 29°. We went through welcome pack no owner details, no heating details, hottub details 3 pages of, do's & don't's, main detail for hottub was DONT TOUCH TEMP BUTTONS. We had booked through Hotels.com this is a Sykes Cottages Property & on arrival,...

"The hotel and lake setting is beautiful. The spa is too expensive when you are limited to only two hours when it is extremely quiet."

"Helpful and flexible with uncertainty over bookings, and the accommodation was at least satisfactory in general... but there was drastically inadequate parking for a full hostel, and we were not given all the necessary info about how to gain access to the buildings ! ( a helpful resident who happened to be up late saved us from standing outside in the cold and dark. Make sure the person on the desk not only gives over the FULL keypad entry number...but also HOW to access the key pad in order...

"No cell phone service inside the hotel. Food average and attached Pub/restaurant needs to be renovated."