"On arrival, we didnt realise there was an older wing and a newer wing. We were in the older wing and the lifts do not go up to the 2nd floor in the older part of the hotel where our room was located and so we had to carry our luggage upstairs to our rooms. The walk was very higgly piggly and I did some damage to my back carrying the suitcases upstairs. As a senior, it would have been nice if help was provided with our luggage. When we checked out we asked for someone to take our luggage...

"Staff were polite and courteous and gave us a room upgrade on arrival which was unexpected but very nice. Large room, clean with a nice big bathroom, room was nice and warm and had all the amenitrequired for a short stay. Breakfast was very good with quality ingredients, overall it was a very good stay and I would not hesitate to return."

"It was a very quirky stay. Room had lovely molton brown amenities and was clean but not quiet. We booked last minute and had a dog but were allocated on the first floor which made it difficult to let the dog out. No duty night manager so I had to take my dog out the back garden unbolt the door and bolt it back again. Very quaint nice staff I just would have preferred a ground floor room for my pooch."