If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Visual fire alarm
More
Designated smoking areas (fines apply)
Room amenities
Bedroom
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Cable channels
More
Iron/ironing board
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number 13629851
We should mention
This property does not have elevators
Property is also known as
The Chapter Leisure Inn
The Chapter - Leisure Inn Hotel Hotel
The Chapter - Leisure Inn Hotel London
The Chapter - Leisure Inn Hotel Hotel London
Frequently asked questions
How much is parking at The Chapter - Leisure Inn Hotel?
This property doesn't offer parking.
What time is check-in at The Chapter - Leisure Inn Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at The Chapter - Leisure Inn Hotel?
Check-out is at 11:00 AM.
Where is The Chapter - Leisure Inn Hotel located?
Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens, Hyde Park, and Kensington Palace. Kensington High Street and Marble Arch are also within 1 mi (2 km). Bayswater Underground Station is 6 minutes by foot and Queensway Underground Station is 8 minutes.
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The Chapter - Leisure Inn Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 19 out of 54 reviews
10 - Excellent
19
Rating 8 - Good. 9 out of 54 reviews
8 - Good
9
Rating 6 - Okay. 17 out of 54 reviews
6 - Okay
17
Rating 4 - Poor. 6 out of 54 reviews
4 - Poor
6
Rating 2 - Terrible. 3 out of 54 reviews
2 - Terrible
3
7.2/10
Cleanliness
8.4/10
Staff & service
6.6/10
Amenities
6.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
4/10
Great staff and location, property under construction
kimberly
Stayed 2 nights in May 2025
10/10
Nice place
Ricky
Stayed 8 nights in May 2025
10/10
Excellent area; very walkable!
Ellen
Stayed 2 nights in May 2025
8/10
Very helpful and friendly staff.
Keziah
Stayed 1 night in Mar 2025
6/10
Loved the location. Quick walk to small markets, food, drinks, parks.
Not the cleanest place to stay.
Tracy
Stayed 1 night in Jun 2025
10/10
Very friendly and helpful staff.
Charles
Stayed 2 nights in Apr 2025
8/10
Good hotel in a quiet neighborhood, fairly close to transport and dining, on street public parking is available.
Andrew
Stayed 3 nights in Apr 2025
6/10
Shabby hotel
Frank
Stayed 5 nights in May 2025
10/10
Very friendly and supportive staff.
Ambreen
Stayed 2 nights in Apr 2025
10/10
Nice staff. Beds were comfortable. Room was quiet.
TRISHA
Stayed 1 night in Jun 2025
10/10
A wonderful part of town with the convenience of the underground a 5-minute walk away. Easy and friendly check in. Spotless and very comfortable room.
Perry Phillip
Stayed 2 nights in Apr 2025
10/10
No frills but clean and comfortable
Raymond
Stayed 1 night in May 2025
10/10
Close to the subway, cheap
Joshua Vitruvius
Stayed 5 nights in Mar 2025
8/10
Friendly staff. The property looks like it being refurbished, which it needs but fine for a 2 night stay. Good value for money.
Julie
Stayed 2 nights in Apr 2025
10/10
The hotel is a clean budget hotel, and the price made the stay in London possible. It’s a short walk to Kensington Gardens, and there’s a tube station a few minutes’ walk away. The guys at the front desk were friendly and helpful, and lent me a converter when I realized I’d forgotten mine and couldn’t charge my phone.
Tim
Stayed 2 nights in May 2025
10/10
Close to Paddington station. Great location. Room is clean. Staff very helpful. My flight arrived early and departed late. They were able to store my luggage for both early arrival and late departure. Will stay again.
Sandi
Stayed 1 night in May 2025
6/10
It was just for the location
Chris
Stayed 1 night in Mar 2025
6/10
Very easy walk to all the main tourist destinations, and very close to the paddington station to catch a train. Felt a little unsafe with the window half opened to the outside when checked in and took a lot of effort to try to close the window, only the find that it was hold shut by loose screws. Great for very short term stay, but not ideal for long term in situates at the basement suites.
Chih Yuan
Stayed 2 nights in May 2025
10/10
Kind Reception!!!
JUAN JOSE
Stayed 3 nights in Mar 2025
6/10
Ok
Pamela
Stayed 3 nights in May 2025
2/10
Awful, nothing like the pictures. I should have known because it was quite cheap for this area in London but worse than anticipated.
Michelle
Stayed 2 nights in May 2025
6/10
.
Sean
Stayed 1 night in Apr 2025
6/10
Be sure you put the right property into your map. We were dropped off 10 min walk away.
Reasonable food and shopping, but it was a bit longer walks.
They are still working on upgrading the property.
Smokers outside while the windows were open was disappointing.
Stephen
Stayed 2 nights in Apr 2025
6/10
Front desk staff was very friendly. The cleaning staff was rude and didn't clean when asked to do so. They took our dirty towels but didn't leave clean ones. Didn't take all of our trash or leave additional toilet paper. In fact, had to ask multiple times for toilet paper, finally bought some ourselves and the cleaning staff took a partial roll and still didn't replace it. Bed was uncomfortable and the room was hot.
Kimberly
Stayed 12 nights in Jun 2025
4/10
I had to be changed from this room as I could hear people outside the window and there was a balcony where people were walking past. The window had no safety locks and I felt very unsafe. Condition of hotel is not the best either, bathroom was nice but bedroom was ugly. For the future, I'll definitely be paying slightly extra for a more nicer hotel in London but would rather me feel safe, at ease and so I can actually sleep at night!! Not the best experience.