2/10
CANCELLED OUR BOOKING WHEN WE CHECKED IN. WITHOUT ANY PRIOR NOTICE.
We arrived at about 3pm to check in but was told that my reservation was cancelled because the hotel was over-booked. We had never received any messages of booking cancelled before check in.
We were very desperate as it was the weekend before the bank hoilday and it was difficult to find accommodation with reasonable price. We had to pay extra money to get a place to stay and some pre-booked activities had to be cancelled.
What a bad experience!
MING KWAN
أقام ليلتين (2) في شهر أغسطس عام 2021