2/10
Did not receive communication about a leak until I initiated contact on the day of our arrival. That left me to learn that my reservation had been cancelled a few hours before our arrival. Supposedly the leak occurred the prior night yet no one notified me, which left me scrambling to find alternate lodging. That put a damper on the beginning of our London journey and caused us to pay additional money for last minute accommodations.
erika r.
Stayed 5 nights in Aug 2024