"Everyone was super friendly and helpful. The room was clean and maintained. Gym was large enough to house many. And while there were many people, you did not feel crowded or rushed. Diner on site was convenient and both food and service were good. Central location."

"The internet was very spotty. It didn’t bother me but a business traveler might have issues with such an unreliable internet connection."

"Great location and very comfortable beds. One elevator was continually down which was hard. Tub stopper was only half effective and rusty coloured water came into tub at some point every time i ran it. Slow for service for extra blankets and pillows and to plunge a toilet (7 hours later). There also is an extra $40/night fee which was not advertised until we were checking in. non-negotiable apparently."

"Room was great food was good as well"

"Went there for our wedding anniversary anniversary. Had an absolutely amazing time. Really well coordinated by the concierge staff, including Eric"

"Great hotel and great location"

"This was our first time in NYC and staying at the Ace Hotel came highly recommended by a family friend! It did not disappoint - great location in mid-town, just a short walk away from all major subway stations and the Empire state building, making our trip super accessible and easy to navigate. The main lobby itself is just such a vibe and is always bustling with people having coffee, drinks or working. Our Medium King room was nice and spacious, the bed/pillows were super comfy and the...