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"Excellent service! "

"Room was perfect. Bathroom facilities and toiletries were excellent. Maid service as very good. Staff were courteous. Central Restaurant on 3rd floor ambience was good. Service staff were attentive and polite. Only setback was dinner bills were chargeable to the room while breakfast wasnt.Very strange dual policy. Location was good."

"Excellent customer services! Very clean property."

"A lovely hotel with everything you need . All the staff are very friendly and helpful. In a good location for sightseeing. The only thing I was disappointed with is that we never got to go for breakfast because it ended at 9am I think it would of been better if it was 10am but that’s just my opinion and there probably a lot of business people stay here. All in all a very good hotel"

"Great service by the staff who is always friendly and ready to help. Always feels like going home."

"Worth the 5* rating. Breakfast is great as there's a good spread. Went for the dinner buffet too. Worth it."

"7 years since our last visit here but the Lotte still has a lot to offer. Great location for walking to restaurants and Ben Thanh area … go out of the back entrance and within minutes you have bars and a variety of places to eat at.Stayed in an executive room which was a good size and offered great facilities as well as being well maintained. The Club Lounge offers soft drinks, beers , wines and spirits at various times of the day and the food on offer in the evening was plentiful and tasty. The pool area is like a tropical oasis and was very peaceful when we stayed .. sun beds had comfortable mattresses and towels were provided. Definitely recommend a stay here and hope to be back again at some point."

"Clean hotel, convenient location close to everything. Staff are extremely helpful, they go above and beyond to assist guests. Highly recommended! "

"Good hotel"