"Lovely Spa & great central location"

"Our first ten minutes were not good, whilst the doorman was charming and helpful, the receptionist was dour and curt, unable to make eye contact, no smile, it didn’t fill us with enthusiasm for our stay. We left our bags because we knew we were too early for our room. On returning at three we were met by the lovely Karen who welcomed us and for the rest of her time with us worked above and beyond to make us happy. I must add we made no mention of our original treatment. We found ourselves in a...