"Was in 4/11 kept hearing banging, elevator near us was out of use, elevators little shaky and unkept. No phone in room, problem with keys. Ice machine on level 4 out of service. Parking lot towards rear not well lit. Bathroom in 4/11 was cracked and bathtub had rust. I am aware of the renovations and I am grateful but definitely am not satisfied with the room I received"