"Wasn’t what we was expecting"

"Have stayed before and love the hotel. This time however they took a deposit out of my account 2 days before I arrived! Has been refunded but never had that happen before."

"Great"

"I stayed with my parents for 6 nights, and we enjoyed each day and night there. The staff was pleasant and helpful enough to allow us to store our bags while we waited for our rooms to be prepared. The interior of the reception and hallways was also surprisingly beautiful compared to the outside. Our room was on the 6th floor, so we had to use the elevator that was slightly cramped and outdated in its programming. Our Deluxe room was small, but cozy and charming. I loved the interior and the...

"The room was entered into whilst at the gym, cash & credit card stolen. There is no safe in the room. Staff couldn't have been more unhelpful. Requested keycard log. They took a very long time to produce it, long enough to tamper with? Log then showed no entry by any staff keycard. CCTV requested, none in corridors only elevators. Help to phone the police to report? Nope, said there is no point as all they will say is there is no evidence of room entry & no CCTV to support the allegation. Could...

"The spa area is absolutely amazing! Pool, sauna and steam room make this hotel so desirable. Great location and very helpful and kind staff. We will be back."

"Paris was 31’c when we arrived at the hotel early. I previously email to ask for possible early check in & surprised to be accommodated at 1:30 pm arrival time. Very much appreciated. Room is clean with AC. Staff is friendly & helpful."

"The only problem with this property is that Wi-Fi; it did not work and for the entire stay we were there (4 nights and 5 days), the property did not bother to fix it. Not sure this is a France problem, but having to rely on your roaming while traveling international country, it was problematic. If you have to work while traveling, avoid this hotel--I believe some other traveler had the similar review."