Find hotels near Lied Center of Kansas, Lawrence from SAR 232

"Internet was difficult to use"

"Got locked out of the room by accident and the staff was quick to help."

"I stayed at Country Inn & Suites by Radisson in Lawrence, KS and had a very disappointing experience. The most serious issue was finding a cockroach in my room, which is completely unacceptable for any hotel. I reported this to the front desk right away, but no meaningful action was taken. I was not offered a room change, compensation, or a refund. The lack of response made the situation even more frustrating and gave the impression that cleanliness and guest concerns are not taken seriously. I understand that issues can occasionally happen, but how they are handled matters. In this case, the response fell far short of what I would expect. Because of this experience, I would not stay here again and would not recommend it to others. I hope management addresses these issues and improves both cleanliness and customer service. "

"The only thing i was not happy about was, I told the person checking us in the night before that i wanted to pay in cash the next day when we checked out, But when we checked out they had all ready charged my credit card, and the man at the desk didn't want to even try to refund us. But other than that is was a great hotel, clean, close to the doctors office that we needed to go to early in the morning. We would stay again if needed."

"Easy check-in, clean room"

"Good"

"The breakfast was fresh and a complete breakfast, rather than a continental breakfast. The beds are super comfortable and the pillows are perfect. A surprisingly quiet hotel across from a large hotel."

"Giant cockroach. At least 3 inches crawling on the wall of a room. Seen it right before going to bed. So that always helps a person sleep. Our sliding glass doors were broken. It rained and our carpet by the doors were soaked. The drawers on the Tv stand were broken and falling out. No way to use, glad we didn’t after the massive cockroach. Doors wouldn’t even stay shut unless you had the door locks up. Which were also broke. For a $400+ room I could have stayed somewhere cheaper and had a lot nicer room. Probably without cockroaches."

"This property is very clean, safe, staff was excellent and a great value for the location but the property is in need of updating. It’s time for Marriott to reinvest. The lobby is fine. Breakfast was sufficient. Parking was ample. Beds were clean and comfortable. It served its purpose."