Find hotels in Liberty Heights, Springfield from SAR 304

"Room was very dirty, especially the bathroom which had mold all over the shower walls and ceiling, bathroom sink with sucky substance all over them, blood on the toilet, and the toilet paper had stain on it."

"I love the UMass decor!"

"Stayed here as part of a school event, so we had several rooms booked for a few days. The rooms were very dirty, especially the floors. The bathroom was fine but the floor was also dirty. I paid for an”upgrade”, but my room was no different than others. My room also had an odor, but after running the ac for a bit, it wasn’t as bad. A student said this was the worse hotel he has ever stayed at. I said I have stayed at worse but was almost just as worse. You get what you pay for. While we had a place to stay and sleep, I would suggest spending a little extra to stay at a nicer hotel down the street."

"The room was clean and comfortable. We picked this particular hotel because of the hot tub and pool. The hot tub was out of service and the pool Was freezing cold. Breakfast in the morning was ok."

"Breakfast had a lot of options and everything was fresh. Room was clean and quiet. "

"Room was perfect, spacious, clean and comfortable. Breakfast was prepared fresh and check-in/check out was easy. Close to the hospital, whivh was our main reason for the trip - would definetely book again under different circumstances as well. "

"Very nice room. Quiet clean. Good parking. Nice restaurant"

"One of the worst places I've stayed. Room clean, but property a mess with unmaintained stairs smeared with a whole box of pizza, seedy patrons, tons of noise complete with yelling & cursing, thin walls, & a terribly uncomfortable bed. I literally didn't get any sleep as I kept waiting for a lull. Motel 6 should take their name off this place."

"I’ll start with positives. The hotel was clean and the room was spacious and comfortable. Breakfast was very good and we liked that they changed the selection each day. The negatives, about an hour before we arrived with my elderly mother I received a text message informing me the only elevator was not working that day and would be fixed by the next day. We stayed three nights and it was still broken when we left. We had to climb four flights of stairs to get to and from our room. Things break, but we found out from staff that it had been broken for several days prior to our arrival and to not be told until the last minute leaving us no time to make other arrangements was upsetting. The stairs were very challenging for us and many others. On arrival there was a “bellhop” to assist with our bags. The “bellhop” was a small young child. He was very helpful but they needed to have grown adults carrying people’s heavy bags. There was no bellhop present at any other time during our stay. We called the front desk for assistance when we checked out and someone did assist us but we knew he wasn’t happy to be carrying our bags. Our refrigerator was also broken. We had planned to keep food in the room and when we let the front desk know we were told they couldn’t do anything to fix or replace it until we left. The front desk clerk that was there late afternoon/evenings was rude and condescending and made us feel uncomfortable any time we spoke to him. He had a terrible attitude."