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"The only issue I had was checking in. It was not difficult, but lengthy. We didn't have the correct app, or WiFi which made it a bit difficult. If your phone dies while you are out, you won't get in. Secondly you can't get in the room until exactly 3:00. The room was very nice, clean, quiet, and was a short walk to the train. It was my first experience with self check in and would do it again now that I know what to do. Would be nice if it was easier to check in."

"Overall I had a great experience during by stay there!!"

"Was a lovely little property on the outskirts of the city centre, about a half hour walk. The room was smaller than expected but clean, and had a mini fridge which was a lovely touch to keep drinks cool in the heat! And staff were super friendly and welcoming as well which brilliant as well. "

"Shuttle from airport back and forth"

"Great price"

"Great place for adults with access to nightclubs, bars and dining"

"Everything was strait forward getting into the property. Was sent a code, all worked perfectly. Room was lovely and clean and bed was so comfortable. Even has a cafe next door. "

"Clean, close to metro lines (red and green)."

"Great clean and quiet place, only thing is getting in as there is no staff, how to get the buzzer working, and had hot water issues on two occasions. "

"Nice hotel and clean "

"It was fabulous!! Very clean and we loved how we felt there. Whenever we needed anything we messaged them on Whatsapp and they responded really quickly. Would stay here again!"

"WooHoo Hortaleza is a great choice if you want an economical option in central Madrid adjacent to Chueca. It's no frills, but very comfortable. "

"They not open the gate "

"Staff free propety. It was ok. The room was ok. Linen needs some update and also cleaning during the day for the shared bathroom. "

"One great comment!!! The staff is great but one lady name Camila stands out above them all. She went above and beyond on my stay and would like to give her a shout out since she is awesome!! I would stay here again because of the great customer service!!"

"Pues no sé porqué tanto comentario negativo. Fui un finde y la verdad estaba normalito. Es limpio, tiene wifi, el dueño no fastidia, tuve una buena estancia."

"Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping. "

"Este no es un Hotel sino un departamento que rentan por habitaciones. Ofrecen en hoteles.com la mejor habitacion del apartamento pero al llegar te la cambian por una mas pequeña y sencilla sin baño privado. Le rentan la misma habitacion a varios huespedes y al final se configura la estafa que repiten ciclicamente. Ofrecen lavanderia y no la dejan usar. Luego se hace reclamacion y no aceptan lonque hacen. Muy mal lugar nada recomendado. La habitacion tiene mala la cerradura y se hace insegura....

"Is ok place to satay "

"Quiet neighborhood."

"We stayed here for 2 weeks and it was a fantastic stay. Spacious and clean. We were a party of 4 and the 2 bedroom was perfect. 2 adults 2 kids. It felt very safe and there was someone always at the lobby. Will definitely stay here again when in Madrid."

"So beautiful! Far from the city but a quick Uber over and super close to the airport. "

"Good location, clean and secure. Would stay and recommend "