"I had a different circumstance that required me to go down there a day earlier...I tried through Expedia to change my reservation but was not successful. I called the hotel directly and they were able to assist me so I ended up staying a day earlier and kept my reservation for the original night stay. Hope and the crew were amazingly understanding and helpful. I did not catch the name of the woman who made the breakfasts but when my kid came down, she checked in on her and she made sure she had...

"It was all great"