"Hot tub was broke "

"Dirty room, broken loud bed, sunken in room floor which makes the bed creak and echo in room, broken elevator- disabled walked 3 flights to room, construction in community areas, breakfast out in open of construction- dust and dirt everywhere, price was COMPLETELY UNACCEPTABLE FOR STAY, ROOM, AND BUILDING!!"

"Would never stay here again, linen was dirty, found a used wash cloth on the bottom shelf in the bathroom. AC unit was loud rattling with a mildew smell coming out. The whole hallway smelled of smoke."

"Check in was a nightmare. When we arrived, the person on duty could not log into the computer because her password had expired. We had to wait until she could locate another staff member who needed to be woke up to check us in. We then got assigned to a wrong type of room. We paid extra for a 2 queen bed room and was assigned a king bed room. We got reassigned to another room but discovered upon entering it that it was already occupied by another guest. That was traumatizing for all of us....

"While the hotel is recently renovated, it still isn’t great. Many of the doors had lock issues - we spoke with several people who experienced key & lock issues during their stay. We experienced it 3 times. The pool is still under renovations, which was disappointing for the kids. But, when I looked back, I didn’t see the pool advertised which made me feel a little better. We stayed here because our whole team stayed - not because we picked it. The front door design is not friendly with luggage...