2/10 Terrible
Vincent-Marco
2 Jum. II, 2024
Disliked: Cleanliness, staff & service
Horrible customer service. Checked in and then had to move rooms two times. First room flooded, second room no bath tub and smoked in. The third room we got in had a slice in the ceramic coating in the tub that was like a razor blade. They said they’d move us again but we were there to enjoy my wife’s 50th. Not jump from room to room. Forgot some high end toiletries in the first room and they refused to let us back in to retrieve them. Now they say it got thrown away. The “Manager” on duty last night 5/31 was the rudest, most condescending @@@@@ I’ve ever encountered. Instead of making things right, she stared me down and called security on me. Will not be going back. I’m sure they could care less but the hell with the Golden Nugget. Times have definitely changed. Ghetto style service. Do better Golden Nugget.
Vincent-Marco
Stayed 3 nights in May 2024