Our first night was almost a nightmare without knowing I booked this for Valentine's for a romantic night only to find they were booked up with a huge party, though the owner arranged for us to have his room, but when my niece and daughter came they sent us to a more expensive hotel that had mediocre service, then the next day after the second hotel made us wait along time because we were never given the room key, we finally came back to casa Felipe with the promise of a second room only to be told they again booked it up for a huge party and again was sent to another hotel, though the staff was very good, Saturday morning I had a asthma attack and went to a hospital by ambulance and because of how long it took for my hospital stay we were late checking out, and the staff wanted to charge us again, I talked them out of it! Though we will return to the 3rd hotel!! casa felipa needs to stand behind promises, and not waste our time, so we will NOT return to casa felipa!!!!! This hotel needs to reevaluate what customer service is ( you are to treat everybody the same way you would treat your family PERIOD!!!!!!!!!)
