"The staff person on duty at check in was unprofessional to say the least. The morning guy the next day was everything I would have expected, well groomed, welcoming and cheerful. 180 degrees difference which colored our experience. The hotel is somewhat dated but the room was comfortable and clean"

"Best Western needs to purchase new mattresses. The bed was not comfortable."

"Clean room, comfortable bed, full breakfast-- a pleasant place to stay in Snowflake"