"The bed sheet is not clean and I book the non smoking but the room smell of smoke"

"The room was horrible. It had holes in the ceiling, the doors were rotting, surfaces were sticky, there were bugs smashed on the walls and an unidentifiable stain on the towels. The overwhelming smell of urine permeated the room. The front desk clerk was pleasant and I guess the perk was that there weren't any bed bugs. I wish I could give it negative stars."

"The front desk was closed and I was not able to check in when I arrived. Called to get someone to help and they just say tough luck. I was stranded for 3 hours trying to find a hotel."