Find Hotel with a Concierge in Lahore

"I booked three nights stay at Hotel One Down Town. When i arrived on the 23rd Jan, i was showed two rooms. One room was completely submerged with cigarette smoke (Room 302), the second room (309) which was shown to us had mud dust all over the front room. I informed the receptionist straight away. The hotel refused to give refund saying hotels.com would do that. They also refused to transfer the booking to another facility of theirs. Hotels.com contacted the hotel again, but hotel refused...

"Reachability "

"The staff is what makes this place. My experience has been great, the hotel was clean, food was great but customers service especially by Rehan and Ashraf exceeded all expectations by me, well done. "

"Room was small breakfast was very good staff was very friendly"

"I would like s refund "

"Pretty nice accommodation. Very clean facilities. Very reasonable breakfast. Secluded hence not convenient location for an evening walk."