"Great experience. Clean, comfortable hotel located downtown very near to cafes, restaurants and a very nice mall. Staff are welcoming and very helpful. Flexible checkout upon request. Excellent overall"

"Housekeeping cleaned our room, but left the door open when they left. Luckily, nothing was missing. We ordered a drink at the rooftop bar, but when the sun went down we took the drink to the lobby bar. We were told that "outside" drinks were not allowed. When I indicated that the drink was a hotel beverage, the hostess didn't seem to care. Considering it's a $25 cocktail, she refused to have it sent to our room. POOR service in my opinion"

"We stayed in the Sea to Sky Suite on the fifth floor. Well worth the upgrade. The patio was huge and it overlooks the heated pool. Our suite was very clean and very spacious. A one bedroom king. You also overlook the harbor. During the World Cup you look straight at the screen that every match be televised. We also had Gold Room access. I’m not sure that is worth it. The space was to small compared to the Fairmont Empress on Victoria Island. It was much larger and more luxurious. At this...