Find all hotels by Independent in Lackawanna, NY

"Fair"

"The room was very clean and comfortable. Staff were very welcoming and nice. Breakfast provided excellent options for everyone. Overall very good. I will come back next time I come to Buffalo area."

"Clean room and good customer service 👌 "

"Yes!! It did not smell clean. More of a strong chemical cleaning smell! The was a whining noisy above our ceiling in the room! Breakfast was dried out. "

"yes there was alot nearby "

"Dirty "

"Staff was amazing! Driver shuttle to the airport above and beyond! Hilton or this property needs to be more clear on line that parking is NOT FREE when you’re traveling! Only for the night you stay! Please please acknowledge our shuttle driver!!"

"Property needs maintenance. Broken items in room. Not accessible for anyone in a wheelchair, small walk-in shower, and could barely reach rod in “ closet”. Breakfast selection barely adequate. Powdered scrambled eggs every day. Desk clerks, tried to be helpful and were friendly. Housekeeping was a nightmare. We stayed four days prior to this stay and had service twice during that time only on request. Never had the room fully serviced. Very large TV for a small room and good selection of channels, including several HBO selections. Be aware, no pool and couldn’t find any fitness center."

"Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go. "