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"Lack of support from the staff. Being guests of the hotel we were more ignored than lunch goers. We won’t come back"

"La chambre était parfaite et le personnel très aimable."

"I liked the airco, quiet room with comfortable bed, and easy access by train and bus. Unfortunately no gästekarte for public transport included. With airco off the air in the room becomes too dry"

"Personnel accueillant, souriant et sympathique. Hôtel eco-responble, propre et spacieux."

"Pas insonorisé "

"Zimmer und Bad sehr sauber. Den glatten Boden kann man gut reinigen im Gegensatz zu Teppichen Rezeption sehr freundlich haben uns sogar bis zur Dependance begleitet"

"Nice hotel overall. Great location and views. Check in and restaurant service was very slow"

"We enjoyed our stay at Hotel de l’Ecluse. The property was clean, the staff was friendly and helpful, and the bed was very comfortable. The location was excellent for exploring Neuchâtel, especially the lakefront, the Collegiate Church, and the castle area, all within easy walking distance. A couple of maintenance issues could use attention — the toilet seat in our room was loose and the shower drain cover kept coming off during use. The room was also quite warm at night. We were able to open...

"Pulizia ineccepibile e buon ristorante"

"Værelse slidt og gammelt. Senge fine "

"We stayed in the Rhubarb room and lived the complete kitchen with a huge wet bar! Also having a coffee table and comfortable chairs/sofa was nice. Plenty of beds (5) for most families. The check in process was slightly confusing. Read the email carefully. The entry door was tough to find but it is right by the Restaurant du Banneret. The location was perfect, right by the Chateau. This neighborhood is walkable although on a hillside, with lots of cute shops and restaurants. Overall, highly...

"Rooms were comfortable Breakfast was a cold continental breakfast Close to the town. Was a great place for an overnight"

"Hôtel avec des insectes dans ma chambre, ce qui a été nié par l'hôtel, le tout en étant particulièrement désagréable. Dans le même temps, ma collègue s'est retrouvée piquée par des punaises de lit et aux urgences pour une réaction allergique. Quand on signale ce point, le personnel met en doute ne s'excuse pas et est très désagréable. Pas de petit déjeuner? Une plateforme qui ne marche pas pour récupérer les factures... rien ne va, ni le fond ni la forme. À éviter absolument"