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"We were delayed in London due to no fault of us but the airline. They compensated us without us asking to upgrade our room to a suite and also when I told them if we can hv a buffet on the house, there was no hesitation to honour it. Thank you Eastern n Oriental as it made us feel happy after such a horrendous journey as we had to rearrange n lost quite abit due to delay ."

"Keep on"

"The hotel location is very convenient and hotel provides shuttle service to Gurney Plaza. Stayed at the room with Bay View for 2 nights. The room is new, clean and spacious. Staffs are really friendly too. Enjoyed the stay there. "

"Lovely hotel, beautiful courtyards, and relaxing. The staff were attentive and the in-house food was quite good. At times hard to get away from the heat, but alas, that is Malaysia. "

"good"

"Excellent customer service. Big and clean rooms. Good breakfast spread. Close proximity to big malls and easy access to other restaurants."

"Staff were kind and helpful. The room was clean, quiet, and had great air con. The location was very convenient and walkable."

"Nice stay"

"Nothing to add. All good."