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"Beautiful location with stunning view and room upgrade on arrival."

"It was everything I expected it to be, having stayed there 10 years ago. "

"Had a beautiful stay at the Tower room!!! Great location, great views and the team working there were fab! We will definitely be returning xx"

"Staff were very welcoming and the breakfast was lovely. Great stay!"

"Excellent every time I’ve been."

"Such a lovely stay. Lovely welcome and friendly receptionist very helpful and nothing was too much trouble. Enjoyed the pool & spa area, didn’t get to the gym but it looked good with a great view. Would highly recommend. "

"We have stayed before and enjoyed it ."

"We loved the way the property- an old tannery- had been converted into a hotel with a lot of unique properties. Unfortunately, it had some challenges for disabled people: going up and down stairs, for example. They had a little chair lift in two places, but the wheelchair had to be carried manually up and down stairs. There was great difficulty for going from our ground floor room to breakfast on 2nd floor. They offered to accommodate by bringing breakfast down to us in the bar area of ground floor, and helping us with the stairs in several ways, but it was still challenging. The rooms were nice and clean and comfortably large, but there was no A/C, and no microwave or fridge, and little space for unpacking clothes. We had a wonderful view out over the river from our room. The bar or dining room, "The Tannery", had a nice selection of options for evening meals, which we used a couple of times, but they seemed to be out of the things that we would have enjoyed most. We loved the ancient feeling of the city, including a beautiful cathedral and an enchanting old castle."

"Spa facilities are superb, as was the hotel, only negative was the lunch included in spa day. This was very oily and below the standard expected. "