Find all hotels by Independent in Kenmore, NY from SAR 227

"Great front staff"

"Clean room and helpful staff"

"Clean room, great breakfast, love the 24 seven coffee and tea… just one thing, please don’t announce out loud the guests room number as they’re checking in for safety and security for the guests. Sometimes other guests have nefarious intentions and especially for female guests we don’t appreciate having to always having our back up against the wall, worrying about creeps like that hearing our room numbers set out loud. Perhaps the check-in staff can just state, “your room number is written on the inside of your key card” I’ve had other hotels do that many times. It’s a much more discreet and safe way for the message to get across when you’re checking in."

"The room was clean, the staff were AMAZING, especially Mario and Eddie on the front desk!!! I cannot say how incredible the overall experience was. Would highly recommend "

"Very nice guy checked me in. Very clean room. Perfect for my needs. "

"The room was clean, the staff were incredible (helped find my roommates wedding ring that he took off when exercising the morning of departure and inadvertently left it in the bathroom), check in process was great and smooth. There are a few downsides: the Sportsbook is pathetic and shouldn’t even be called one. It is two rows of four flimsy leather chairs with small TVs that typically are playing re runs. Additionally, each year the spa has extremely limited options for massages and the food is more limited than advertised. Also, like all casinos, the free drinks can be slow and the girls can be rude. Overall, I would 100% recommend this resort for a gambling get away weekend but it certainly is nothing luxurious. Great time always. "

"Great room, great price. Staff were very courteous "

"The hotel was very clean, large spacious rooms and friendly front desk staff. My one complaint is that the heat seemed to struggle to keep up in these freezing temperatures. It was 65 in our room when we arrived and we set it to 71… in the morning it was 69 so it didn’t really get to the temp we set it at. It wasn’t freezing in our room by any means… it just wasn’t as warm as we like it. Not a huge problem. Other than that, it was one of the best hotels we’ve stayed at. "

"Great place to stay!!!"