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"friendly helpful staff, luxurious onsen, comfortable beds in a spacious room, great location for exploring Hakone, games and toys for kids, lots of books in various languages for readers of all ages, delicious snacks and sweets, generous open-bar happy hour(s), and an excellent, excellent breakfast —I travel fairly often, and Hakone Yutowa really was one of the very best hotels that I’ve ever stayed in. My only suggestion is that they might consider adding a fitness room. "

"Everything was iimpeccable. Beautiful views, facility and staff "

"We thoroughly enjoyed our stay at this peaceful and relaxing retreat. The service from beginning to end was so helpful and spot on. We had the dinner and breakfast included and that too was lovely. Wish we could have stayed longer. "

"We stayed here after climbing Mt Fuji and really enjoyed our stay. The hotel staff was nice. We were bummed out that the onsen is a public onsen and we ended up not using it because I was traveling with kids who were uncomfortable with it. Otherwise gorgeous hotel perched on a hill. "

"The bed was comfortable and the location was great. "

"Excellent hotel from a room and dining standpoint. We loved the buffet breakfast and dinners. The room was extremely spacious…stayed in a western room with 2 beds and 3 tatami mats. The onset was lovely as well. Only downside was the distance from main attractions was a 30 min bus ride. "

"We enjoyed the variety of traditional Japanese food, the bedding was on the firmer side but ok"

"Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan."

"The room is old and smelly . Need to be remodel. "