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"It is a really excellent hotel with wonderful staff. The room was very good."

"Clean, modern, and comfortable. Great location in the older shopping area (Gion) of Karuizawa. Kirt’s of fun shopping like Donguri, Peanuts store, and great dining options. "

"It is a nice hotel with free parking and breakfast, the staff was very nice although we are late to check-in (around 9:30pm), the room is clear and comfy."

"Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful."

"Great stay and easy to get to hotel. Room shows wear and tear, but it’s not their fault. Us travelers need to be more aware and take better care of the rooms. "

"The service during my stay in Hoshinoya was the best. It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya."

"Really clean and everything is nice"

"We had a quiet and peaceful time"

"It was quiet yet close to shopping and train station. Lovely place. I wish the restaurant would offer more Japanese meal options for lunch and dinner."