"I booked what I believed was a room at Grande Rockies Resort based on the listing, but the accommodation I was assigned was in a separate building across the road. The listing did not clearly distinguish between the resort and the separate building, which created different expectations than what was provided. During my stay, the elevator in the building was not operational, and there was construction debris in the common areas inside the building. The room had hard-surface flooring rather than...

"This property would greatly benefit from an onsite manager. The check in was very disorganized and not helpful. There were payment processing issues and very little instruction on how to locate the specific property, the parking situation, amenities, etc. The room was nice, roomy and clean. The hallways did have dirty floors though."