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"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum. "

"This was our first ryokan experience. The service was incredible throughout - very easy to communicate with the hotel team, who were very responsive and helpful. The staff were all super welcoming throughout our stay. The interior is beautiful, and the gardens are stunning. Our room was large, bright and calming, with a private bath. The rooftop onsen is amazing and has an uninterrupted view of mt fuji. Private dining room with kaiseki-ryori tea ceremony, wine bar, and an unbelievable taiko drum performance in the evening from the staff house band. Only complaint is that there was a bit of mould staining around the bathroom, but not sure if this can be helped given the amount of hot water that is used in the bath area. It also had a little bit of an odd smell, but nothing terrible. Would definitely come back and would want to stay longer (one night went by too quick). Good value considering everything that you get for the price."

"Everything was perfect in this hôtel "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"This was our second time staying at Gora Hanaougi, and we had an even better time than our first trip. We opted to stay two nights this time so we could go tour Hakone after a restful night’s sleep. As always, the food and experience were phenomenal. Since we stayed two nights, the chef made sure we had different dinner options the second night so we could try new cuisines. Despite other guests staying at the facility, the staff is able to make it feel like we’re the only ones there for a private and premium experience. Megumi was also exceptional. She spoke perfect English and attended to all our needs during breakfast dinner service. She also served as a resource for helping direct our transportation needs to and from the facility. In addition to the warm hospitality, both the private and public onsens were clean and well maintained. The public facilities have the temperature adjusted already, whereas private ones can be controlled to your liking. Overall, we really enjoyed our stay here and would come again in a heartbeat!"

"Stayed one night and a traditional Japanese room. The room was spacious (for Japanese standards) and clean. Balcony with View and sounds of the rushing river. The highlight of the hotel is definitely the onsen. Multiple indoor and outdoor bathing/soaking opportunities. We spent time in both public and private sections. Private was ¥2000 for 45 minutes. Also, a dry sauna, relaxing room, and massage chairs. Very helpful staff who gave a restaurant recommendation – – which was one of our favorite restaurants in all of Japan."

"The hotel is amazing especially the free breakfast offered. Very very nice breakfast and the food changed daily. The staff is very friendly. The hotel with 3 lifts which is very handy and also vending machines available with 100 yen drinks. (Amazing) Location is quite good and room is spacious."

"Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited."