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"The property is well-maintained, with 3 pools, 1 lagoon, and of course, a walk onto the beach. The location is ideal as you can walk to different restaurants which I would recommend as prices at the property are high. The check-in line is very long and expect delays in retrieving a room. The staff at the Mail and Key were able to assist in the delay of getting a room. We appreciated you! The check-in staff were short-staffed, making interaction very minimal and rude at times but the waiters...

"Great place"

"Have a good stay - no complaints ."

"This hotel was clean and updated. The staff was always friendly and ready to help. Best of all was the location just across the street from Waikiki Beach. We appreciated that the Kuhio Restaurant was open early so we could eat before our tours without being rushed. The food was great and the service exceptional. We also enjoyed relaxing at the adult pool and bar. The luau was a lot of fun with an excellent buffet!"

"Affordable, clean, friendly, and centrally located so you can walk this great city if you'd like to."

"Overall a good time. Arrived early on check in day and no rooms were ready until an hour before check in. On checkout day, only 1 hour extension for late checkout. While waiting in the lobby on checkout day, saw a bunch of later checkouts so it felt very preferential."

"The staff were very helpful and kind. The rooms were clean and roomy."

"Great location especially if you rent a car"

"Beautiful place to stay"

"I have stayed at the twin fin the 4 times the last 4 years and it is getting worn down from the rooms to the elevators to the escalators The room we were in the glass back doors had to be forced to close The ac had a faint smell of dead bugs when it would go on The escalators were dirty like something spilled and wasnt ever cleaned properly And half the elevators didn’t work House keepers were very attentive Valets were great Check in was ok except for one girl seemed to not like her...

"Room was clean and staff was helpful"