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"We ate at Surfside by the pool often and enjoyed it! Staff was amazing. I stopped at the front desk at least 4 times, 3 out of the 4, staff was less than helpful or friendly. I know they were busy, but they were short and did not have time for me. Other than that, we really enjoyed the stay. Also, they need more elevators and stars that exit into the building. We were on the 5th floor and I would have walked up and down the stars if they emptied into the building instead of the back side of the...

"Was clean and perfect"

"AC was broken and staff was very rude when I informed her if it. She had no empathy and provided no apology or offered any concessions."

"初めてパシフィックタワーに泊まったが、水サーバーの場所が分かりにくく、戸惑った。 初日の夜中にシャワーを浴びようとしたらお湯が出ず、フロントに電話して1時間後に出るようになった。 多少のトラブルはあったが、総じて使いやすく良いホテル。"

"10/10"

"Staff was really courteous and helpful with everything. Loved the shuttle service too!"

"The place was great, but needs more elevators, 2 is not enough."

"The whole experience was a pleasant one. Hotel staff were friendly and polite. The breakfast was a plus."