"Lovely hotel. Exceptional staff. Perfect location. Only wish there was a hot water/tea kettle in the room."

"This is a two-star hotel masquerading as a four-star. The light was so dim in my bedroom that even with every light on I could not read a book in bed, something I consider to be a basic standard in a hotel. I called the front desk for help, someone came up and we tried standing the little bedside lamp on a stack of books, but it still came up to only my torso height, so it was too low to read by. He said he would make a note and look into getting me something better the next day, but he did not,...

"Unfortunately, our stay did not match the hotel’s online presentation. I am writing this review to share the truth with future guests. We initially stayed in room 302 , which had a strong humidity smell and visible swellings on the walls. Our room was changed the next day. Humidity problem was solved. The room did not have a proper wardrobe, only one towel was provided, and despite repeatedly asking, additional towels never arrived. The heating system was another issue — although there is a...