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"We had a fantastic stay at Shibu Hotel. The staff were so kind and welcoming. They made us feel so special throughout our stay. The Kaiseki dinner was such an experience. The room was very nice, clean and had nice decor. I would recommend this hotel to anyone staying in Shibu Onsen. "

"Excellent facility, even more excellent staff!"

"Cute quiet staff very helpful"

"The 9 public onsens (baths) were interesting, #9 was the best imo, but the town itself is captivating. "

"The servuce was 1st class from the first moment till the end. This was a highlight to our monthlong trip. Such pride in proving excellent everything. The half board option is so worth it. What a missed opportunity if you don't. The owner is so nice and lovely. She will greet you and make you feel at home."

"Plenty of parking lot. Very nice female staff member who spoke some English and provided a Yukata for our 6 year old. Large, excellent room with amazing views. Value for money. Green tea provided. Had mostly private onsen experience ie hardly anyone around for both the outdoor and indoor onsen when we visited in early April 2025. Only few minutes drive from Snow monkey carpark. Of the 9 places we stayed in Japan, was our favourite."

"I appreciated the assistance that the staff provided us at every opportunity."

"An exceptional property in al aspects. Exceptional service, food, rooms, hot springs .. just exceptional "

"Amazing place! Loved the kaiseki and on site onsen experience "