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"This hotel is very dated and needs improvement. Beds are good and clean but the rest of the suit needs updating. It's dark, the taps were dripping in the shower and kitchen and the towel rack fell off the wall. The couch looked dirty and was frayed on the skirt. It was hard to sit on it. Great location though, loved the walk down Banff Ave."

"Staff"

"The front desk staff was very friendly and helpful. The rooms were a little small, but clean and comfortable. It was very quiet and heard nothing from the other rooms beside or below us. And the view from our room was amazing."

"Kind people, lovely setting. Excellent value!"

"Evrything was great"

"Loved the outdoor hot tub and sauna!! This hotel was walkable or take the bus 2 minutes to the town amenities. Room was spacious and modern! Lovely coffee shop in the lobby was a bonus."

"Bon emplacement"

"best hotel experience"

"Lot of construction going on..was difficult to find the reception for checkmin. They can put better signs outside. Room temperature does not go below 18 degrees. Didn't cool enough. Staff is very polite and helpful"

"The beddings are clean and bathroom too"

"Everything is great! Only thing is that i thought there were private hot tubs! But it’s okay still 10/10! Will come back! They also give you a complementary bus pass to downtown banff!"

"issues with tv in our room."

"The worst hotel experience I’ve ever had! The first room we were allotted came with a broken window, damaged and scratched furniture, not a single lamp shade was able to maintain its proper position, plug ins (as few as they were) did not work, bathroom sink was discusting and there was hair in the shower curtain (didn’t know until the morning), phone didn’t even work to be able to call a bell person to assist us with our luggage as we planned to leave. We were obviously going to check out, I...

"Great location. Restaurant and Hot Tub area was great."

"Coffee maker was available but not water to make it"

"The staff were very kind, the room, beds and both the bathroom and the room were all very clean and it was nice to be able to relax in the hot tub and pool. If there was a breakfast included in the experience it would have saved me from driving so tired to grab some food. Overall the stay was good, unfortunately was woken in the morning at 5:45 by whoever had the “A” to the “B” room we were in, because the door in between didn’t block much sound."

"Hot tub was nice"

"Is the best brakefast I ever had in a hotel, my kids loved the place and the pool, place was clean and people was nice. Close to restaurants and stores."

"The rooms definitely need to be upgraded…rugs are stretched…the bathtub was very old and all marked up. Other than that, we would stay there again."