"Great location and excellent customer service"

"It is not my first time staying in Tropicana and I really like it but my friend had a very different experience with them and I feel so bad how they handled the communication and this is not her first time here. She stayed in this property 2 years ago and how they dealt with her issue lacks "empathy" especially with the on-duty Manager on October 31. I do not know if its due to language barrier or she just does not really care. Especially when my friend spoke to her and give her a respond...

"The property is less than one year old, so all the modern amenities, plus new. The kitchen was equipped well enough and there is also a large grill outside. The pool is in a central courtyard, surrounded by a privacy wall. The owner was visiting during my stay and was very welcoming. The property is located on the edge of town, so a car, taxi, or Uber is the best way to get to central PV. But there are some restaurants and shops within walking distance. They are building a rooftop patio which...

"Great Property, Host was great would recommend it 100%"

"It’s a small calm place, good size not so deep pool, very friendly and helpful reception and staff workers. Recommended to visit on high season(November-May) if possible, to avoid hurricanes and enjoy the seashore."

"Staff very accommodating. When / if there was an issue with anything, it was addressed quickly and satisfactorily . Elevator access to all floors plus stairs. Perfect location to many restaurants, stores and beach. Rooftop pool was a great place to spend our days. Another pool is on ground floor, we hadnt used it but often other travellers were there. We asked to upgrade our room, staff very accommodating in showing us several options to make our choice . Starting Nov 1, there is a...

"Muy limpio el lugar, la gente amable Alberca limpia y los jardines te hacen el ambiente agradable"

"La dueña / gerente del Hotel es una gran persona, increiblemente accesible y totalmente orientada al servicio al cliente y la comodidad del huesped. Pero el muchacho que esta "atendiendo" en la tarde se duerme en el sillon, cierra la puerta principal y no soluciona nada."

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"Can’t find it , staff don’t speak English"

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"10/10"