"Weird card"

"Staff was very rude. We had informed about early check in and was told we can get if room is empty. The room was cleaned and empty as well but when asked the receptionist staff was very rude and mentioned we cannot let you in and said we have signed and contract and should abide by that. We asked 5-10 mins before 3pm and still she mentioned there is still some time left and didn’t allow. Was rude to even answer the questions. Not all but specific staff"