"GREAT HOTEL. GREAT LOCATION"

"The hotel is in a good location and convenient, the cleaning staff were very friendly, and were prompt to respond to our request to refill coffee/tea. However on arrival to the hotel I did find when collecting my room key a male staff member at the front desk to be quite rude to me, which set a bad tone to my stay (especially after having spent so long travelling). This interaction did bother me and let the hotel down a bit. Besides my initial interaction with a member of staff the hotel was...