"Our check-in wasn’t the best—arrived at 3:40 for a 3pm check-in. Our room wasn’t ready and the desk clerk wasn’t very helpful, only informing us check-in is between 3 and 4 (even though all communication said 3). Our room wasn’t ready until 4:20; during this time, we heard multiple travelers being told their room wasn’t ready; one mom asked if they could use the pool while they waited and were rudely told “well, you need a room key to use it…” I couldn’t believe the lack of empathy for this...
"Our check-in wasn’t the best—arrived at 3:40 for a 3pm check-in. Our room wasn’t ready and the desk clerk wasn’t very helpful, only informing us check-in is between 3 and 4 (even though all communication said 3). Our room wasn’t ready until 4:20; during this time, we heard multiple travelers being told their room wasn’t ready; one mom asked if they could use the pool while they waited and were rudely told “well, you need a room key to use it…” I couldn’t believe the lack of empathy for this...