From the time we walked in, the lobby floor was dirty, unkept and crumbs in the corner. The lobby bathroom had no toilet paper or soap. The pool was closed- which wasn’t disclosed upon booking. After going up the stairs, because there is no elevator, we immediately noticed the trim wasn’t even attached to the wall- but there was fresh paint.
Once in our room, the air wasn’t on, so it took about 2 hours to get to a comfortable temp. In the bathroom, the jacuzzi tub was converted into a shower with dirty jets, stained surround, and mold around the caulking where the tub and surround meet. In the bedroom, the air return vent was rigged and didn’t even fit the space leaving a hole in the wall. It was also covered in dust and dirt.
All that being said, the gentleman that checked us in was very friendly.