"Quite frankly this was an amazing place to stay. Customer service was second to none. We stayed in a Superior Room. It was clean and comfortable. The only problem was that the elevator was broken. Our room was on the 4th floor. After walking 20,000+ steps in Edinburgh during the day, climbing 4 flights of steps is tough. That being said, I would still stay here again, it was that awesome. Oh…and did I mention location…."

"Not a 4 star standard of service or rooms. Not fully accessible to the road and buses etc. Staff extremely variable. Some friendly and efficient others disinterested and don’t deliver. For example empty handed staff walk down corridors littered with ice buckets plates etc and do nothing about it for hours. If you are going to use TV for all coms and info at least leave a single sheet to guide & help direct clients to it and ensure the tv remote works. Fun being woken up by Gibbons in adjacent...

"Staff here was amazing!!! They made us feel so welcome and it was very safe—I was traveling with my three children and it felt so safe and easy to be there."

"Kamers werden niet of slecht gepoetst en ook nog eens aan het einde van de middag. Vloerbedekking in gangen en hal zagen er echt smerig uit, vol vlekken. Liften functioneerden niet goed. Ontbijt: er was redelijk aanbod maar vloeren smerig, tafels werden niet afgeveegd…zeer zeker niet voor herhaling vatbaar, zeker gezien het bedrag dat ik ervoor betaalde!"

"Bella la struttura esterna ma internamente molto confusa per organizzazione stanze e piani (rischio di perdersi assicurato), camere un po' antiquate nell'arredamento (bagno non all'altezza). Camere pulite. Staff della reception non particolarmente cortese e un po' superficiale (indicazioni non precise per la cena e i servizi ristorazione offerti dalla struttura). Lo staff del bar invece cortese ed accogliente. Colazione buona, ricca e varia."

"Hi! I came too early for check inreturned after sightseeing and was sent to a room twist and turns which took a long time to go on the 7 th floor ! I had to take like 10 minutes just to wait for elevator and go to the room The bathroom was like it was ready to crumble flimsy attachment very noisy and unstable walk! The shower hose fell many times loudly as I slept ! The bed had a piece under sheet ridiculous mattress protector which felt like anincontinent pad for the handicapped or a nursing...

"Perfect to enjoy Edinburg"

"The breakfast was not the best this time around. They don’t do hot chocolate, they had no eggs for the majority or my stay and their bakery options were limited. The staff were not very helpful."