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"Very nice and helpful staff to help setup"

"Clean room and wonderful environment."

"This is the best hotel in London. Our experience was absolutely seamless and wonderful. The staff went above and beyond the food was delicious. They signature lounge is a really nice place to hang out and have an hors d’oeuvre or a drink. The rooms are very clean. They even welcomed our service animal with a special doggy package. We visit London often and this will definitely be our new go to.. Highly recommend!!!!"

"The room was recently renovated and clean. The staff is friendly and the grab and go breakfast is good. The location is central. The hotel is currently under renovation so one of the elevators is being used by the crew during working hours and there is construction noise and work going on during the day. Although the central location makes it fairly easy to go places. The hotel is located on Dundas Street downtown and directly next door is a Hope House which poses issues especially after dark...

"Hot water was slow to come out. Other than that, all good."

"It was a peaceful oasis in the city. Lovely garden and courtyard and breakfast was always abundant and satisfying."

"Enjoyed the step back in time."

"Satisfied"

"fine for a 1 day work trip"

"The room was cleaned and cleaned daily throughout our stay, which was lovely. The details, however, are largely overlooked - the bathmat is gross, the one-shag covers for the surround on the round bed have not likely been cleaned or have been cleaned poorly so they're matted, the blankets on the beds are VERY thin. Everything needs an overhaul - the floors, wall paper, etc. regardless of the aesthetics of the room, the cheesiness of the place was AMAZING and the staff were so friendly and...

"The location is good - close to lots of fast food places & shopping centres. Free parking. The sheets didn't look clean, there was only 1 thin towel in the bathroom with a tiny soap bar for amenities. They did give us more cheap towels & soap when we asked. The toilet bowl had a ring inside - looks like it wasn't cleaned in weeks. We had to sanitize everything before we could touch anything. The mirror was cracked, there was moldy wood covering the window in the bathroom. If we could have...

"Very disappointing and unsafe experience. I booked a room with a king-size bed. From the outside, the hotel looked fine, but when we entered the room, we were shocked. There was a strong cigarette smell, a dirty floor, exposed electrical sockets, and a large hole in the bathroom ceiling. The room clearly did not look ready or safe for guests. We complained and were moved to another room, but received a queen bed instead of the king we booked. The second room still smelled of cigarettes, and...

"City oc London should shut down this place. Dirty place inside the room, washroom needs plumbing, shower gives big sound, can't put back on. Toilet flush not working. Toilet Dirty inside. Live bugs. Hair on bedsheets. Ac not working. I will write to health inspector with city of London to take action. U paying and not able to sleep. It's hazardous place."

"Breakfast was good"

"Property was great but the beds made a crunchy noise every time someone moved. Weird. The rest of our stay was great."