"Appalling customer service! We had planned a short break to visit friends in Filey at the beginning of August 2026 and made a reservation almost 6 weeks ago. Unfortunately, a family member was rushed into hospital just before the planned weekend and we had to cancel our trip. I wrote to the hotel via the Hotel.com messaging facility with apologies for the cancellation and enquired if they were prepared to provide us with a credit for a stay in the near future. We heard nothing from the hotel, so...
"Appalling customer service! We had planned a short break to visit friends in Filey at the beginning of August 2026 and made a reservation almost 6 weeks ago. Unfortunately, a family member was rushed into hospital just before the planned weekend and we had to cancel our trip. I wrote to the hotel via the Hotel.com messaging facility with apologies for the cancellation and enquired if they were prepared to provide us with a credit for a stay in the near future. We heard nothing from the hotel, so...
Andrew